Product code: #0250
$20.00 Excl. Sales TaxBulk purchase discounts
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Description
Conflict can be encountered everywhere, whether in our personal life or at work. It can be a useful "release" of tension but it can also escalate into violence with high-risk consequences on board.
The aim of our course is to provide an understanding of how to manage conflict in the workplace and how to detect the early signs. We show you techniques to help prevent conflict situations from arising and help develop your awareness of the causes of conflict.
This course will give you an understanding of ways to manage challenging situations, building your confidence to deal with conflict effectively.
What you'll learn
Conflict Management Introduction
Why should we learn about conflicts?
What is a conflict?
How to handle conflicts constructively?
My toolbox
LANGUAGES
- English
TARGET GROUPS
- Engine – Management
- Deck – Operational
- Engine – Operational
- Deck – Management
REGULATIONS
